At a glance
The client
Primadent is a multi-specialty dental clinic based in Rzeszów, Poland, operating for over 20 years across three locations (Rzeszów, Sokołów Małopolski, Ropczyce). The clinic provides comprehensive, interdisciplinary dental and orthodontic care under one roof and is recognized as one of the most modern dental facilities in Poland.
The problem
The client was dealing with a business-critical internal process that demanded a lot of manual work: re-keying and cross-checking data from several separate sources, assembling it in Excel, and processing it further. It was time-consuming and error-prone.
What we built
We built a central system that integrates with the client’s existing systems, automatically aggregates and retains a full history of data from multiple sources, and provides analytics, exports, and automated document distribution by email. The system has been running in production for several years, supporting a business-critical process with minimal support from Syntropic.
How the system works
Pulls data from the client’s existing systems, across multiple sources.
Combines and historizes everything with a full audit trail.
Automated checks enforce a single source of truth.
Analytics, exports, and documents emailed automatically.
Results
- Time
- A process that used to take several days per cycle now takes a few hours.
- Less manual work
- Data flows in and aggregates automatically, with no re-keying or cross-checking across spreadsheets.
- Fewer errors
- Automated validation and a single source of truth cut the mistakes that came from manual processing.
- Automated distribution
- Documents that were once sent out by hand are now generated and emailed automatically.
- Everything in one place
- Full history, exports, and analytics available on demand, instead of scattered files.
- Reliability
- Running in production for years with minimal support - a quiet, dependable part of everyday work.
The greatest value of this collaboration was that Syntropic did not simply deliver a tool, but took real ownership of an important operational process. A complex, manual, and error-prone area was turned into a stable system that has been running reliably for years. This implementation gave us not only significant time savings, but above all peace of mind and confidence that critical data is handled correctly.
The same reliability, now in voice AI
For years we’ve been building systems that companies rely on every day: business-critical, built on sensitive data, running without fail. Today we bring that same reliability to voice AI for e-commerce - automating repetitive customer service so your team can focus on what genuinely needs a human.
Let’s talk about what we can automate for you