Every channel in one inbox.
Phone included. AI that resolves.
Email, chat, WhatsApp, social, and calls in one workspace. AI answers on every channel, connected to your order systems, and hands the rest to your team with the full conversation attached. Already have a helpdesk? We add just the AI layer.
Book a discovery call
30 minNot slides. The working platform.
Consultant workspace, admin, and the voice module, running live in SyntropicOmni.
Set up the way your team works
Teams, routing, channels, canned responses, and knowledge, all managed from one admin, tuned to how your support actually runs.
Every channel in one inbox
Chat, email, social and voice land in a single place. The AI handles the routine and hands the rest to a consultant with the full history attached.
AI voice on your phone line
The voice agent answers calls, resolves what it can, and warm-transfers to a human when the case needs one, with the context carried over.
Ready for the channels you already use.
Selling and customer conversations land in one inbox. We connect Empik and Erli too.
Marketplaces
Messaging & chat
Faster answers, fewer tools, full context.
Phone included, in one inbox
Email, chat, WhatsApp, social, and calls in a single workspace, with the full customer history on every contact. No desk phone, no second system.
AI answers instantly, everywhere
On chat and on the phone the AI picks up right away, with no queue. It knows your orders and catalog, and speaks in your rules, style, and language.
Only real cases reach your team
The AI resolves the routine and passes the rest on with the whole conversation attached, so agents take over without asking the customer to repeat anything.
See what AI resolves, and why it escalates
Every call recorded and transcribed. Reports show volume, resolution, and the reasons cases reach a human, across every channel.
One inbox, every channel
Telephony, reporting, and answers on demand.
The full voice module in the same inbox as chat and email, reports built for managers, and your own API and MCP so you can ask for results in plain language.
Call recordings
Every call recorded and playable right on the conversation in the inbox.
Full transcripts
Each call as searchable text, next to the chat and email history.
Inbound & outbound
Your support line and outbound dialling from the same workspace.
IVR & queueing
Voice menus, business hours, hold queue, and how the team gets rung.
Direct numbers (DDI/DOD)
A dedicated number per team or person, with matching outbound caller ID.
Manager reports
Volume, response times, team load, and the reasons cases reach a human.
Per-account REST API
Conversations, contacts, calls, and reports, scoped to your account only.
Plain-language questions (MCP)
Ask for results and reports in your own words, from Claude, Codex, or another AI agent.
The report you need. Just ask for it.
Connect the platform to Claude, Codex, or any AI agent over MCP and ask in your own words: how each consultant performed last month, how the AI is holding up, what customers called about most this quarter.
No dashboard to build. No report to dig through. You ask, you get the answer.
Last month your team handled 726 conversations. Here it is by topic:
Returns are up 18% on the month before, mostly sizing on two product lines.
Returns queue, last month — 312 conversations, 71% closed without escalation.
| Consultant | Resolved | Avg handling |
|---|---|---|
| Anna K. | 118 | 3m 48s |
| Marek W. | 96 | 4m 12s |
| Julia S. | 61 | 5m 30s |
| AI agent | 37 | 41s |
Julia takes longest on returns — mostly asking for the order number, which the AI can attach on its own.
The AI agent picked up every conversation first. Last month:
Average handling time by topic — longest first:
Delivery status is fastest because the AI reads it from the system instead of asking for an order number.
The whole platform, or just the AI.
SyntropicOmni, branded as yours
The complete platform under your own brand, with the AI agents on top. One partner accountable for the whole stack, from the phone line to escalation.
- Omnichannel inbox with phone built in
- Chat and voice AI agents on top
- Launched under your brand, fast
Keep your platform, add the agents
Already running a helpdesk your team knows? Keep it. We build the AI agents on top of your existing platform, for chat and voice, with the same clean escalation to your people.
- Works with the platform you already use
- Chat and voice agents tuned to your catalog
- Human handoff with full context
Related areas
Voice AI for support calls
Voice assistants connected to telephony, catalog data, and order systems: statuses, returns, product advice, and escalation. →
AI ChatAI chat that helps shoppers buy
An assistant trained on your catalog and orders, answering shoppers in seconds - to lift conversion. →
SEO & AdsStore, data, landing pages, measurement
Technical SEO, product feeds, campaign landing pages, and QA delivered together with ecommerce development. →
Agentic CommerceCatalogs ready for shopping agents
Once AI finds your store, an agent still needs to understand products, variants, availability, and checkout. ACP, UCP, feeds, and structured data. →
Let's map your channels
and where AI fits first.
In 30 minutes we'll review your channels, volume, and current setup, and give you an honest answer on whether the full platform, just the AI layer, or both make sense here.
Book a free discovery call
Or email hello@syntropicsignal.ai