A shopper ready to buy
won’t wait for an answer.
On a busy store, plenty of shoppers have a question right before they buy. A size, a delivery date, whether it fits their model. Phone lines and live chat usually miss that minute. We train an AI assistant on your catalog and order data, so it answers in seconds and more of those shoppers check out.
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30 minWhy the moment matters
Of shoppers expect an immediate answer to a question
LiveChatOf customers buy from the business that answers first
Lead-response researchMore likely to convert when a shopper uses chat
FreshworksHigher average order value within a week of adding chat
Tidio
It answers like
someone who knows the store.
It reads the question, checks your catalog and order data, and answers in seconds. It can point a shopper to the right product, explain the things they would otherwise wait on hold for, and give a live order status. When a case needs a person, it hands it over with the context.
- Recommends products that fit, with the right variant, price, and stock
- Advises on sizing, compatibility, delivery, and what goes with what
- Answers order, shipping, and return questions from your systems
- Hands off to your team with a summary when a case needs a person
Real assistant on a sample store - same demo, fully interactive.
We build it, train it,
and keep it sharp.
We build and run this as a service. We take your past conversations, your store rules, and your catalog, and train an assistant that works the way your team already does. Think of it as another person on the support desk who happens to know the whole catalog. After launch we stay on it, fixing the misses and widening what it covers. In our deployments adoption is high, because the answers are right.
We learn your store
Past chats and calls, return and shipping rules, the catalog, the edge cases your team knows by heart. That’s the training material.
The assistant shadows your team
It answers the way a good agent would, within boundaries we set together: what it handles end to end, and what always goes to a person.
We tune it on real conversations
It learns from real shopper questions. We watch the misses, fix them, and widen what it covers over time.
The questions that decide
whether a customer buys.
Helps customers find the right product
Customers rarely know exactly what they’re looking for. They describe their needs in their own words, and the assistant recommends relevant products, variants, and options from your catalog. Instead of browsing through categories or leaving to do more research, customers get an answer immediately and stay on the path to purchase.
Answers buying questions instantly
“Which size should I choose?” “Will this fit my model?” “What’s the difference between these options?” These are the questions customers ask right before making a decision. The assistant answers in seconds, helping customers move forward instead of waiting for support.
Handles order and shipping questions
Customers want quick answers about delivery dates, order status, returns, and exchanges. The assistant pulls information directly from your systems and provides accurate, up-to-date answers without creating extra work for your support team.
Follows your store’s rules
Every store has its own policies, promotions, shipping rules, and exceptions. The assistant is trained on how your business actually operates, so responses reflect your processes instead of generic AI-generated answers.
Knows when to hand off to a human
Not every conversation should be automated. When a customer needs a human agent, the assistant transfers the conversation with a summary of the context, so customers never have to repeat themselves.
Available whenever customers are ready to buy
Evenings, weekends, peak seasons, and major promotions are often when customers need help most. The assistant responds instantly, no matter how many conversations are happening at the same time.
Connected to your data in real time
The assistant connects directly to your ecommerce platform, product catalog, order management systems, and support tools.
Product availability, pricing, order status, and shipping information are pulled from live systems, so customers always receive accurate and up-to-date answers.
We integrate with Shopify, WooCommerce, BaseLinker, Google Shopping, and the systems your team already relies on.
Frequently asked questions
Is this a software product or a managed service?
It’s a managed service. We build, train, and operate the assistant for your store. Using your catalog, support conversations, policies, and workflows, we create an assistant that fits the way your business already works. After launch, we continue improving performance, expanding capabilities, and monitoring quality.
How does it improve conversion rates?
Many customers have a question moments before they buy. If they can’t get an answer quickly, they often leave without completing the purchase. The assistant responds within seconds, removes uncertainty, and helps customers reach the right product faster.
What systems does it integrate with?
The assistant can connect to your ecommerce platform, product catalog, order management systems, shipping providers, help desk, and internal tools. We define the integration scope together based on the information customers need most often.
What happens when the assistant shouldn’t answer?
The conversation is handed off to your team with the relevant context and a summary of what has already been discussed. Together, we define clear boundaries between what the assistant handles automatically and what always requires human involvement.
Related areas
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Voice assistants connected to telephony, catalog data, and order systems: statuses, returns, product advice, and escalation. →
SyntropicOmniEvery channel in one inbox, phone included
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AI Visibility · GEOVisibility in AI answers
Before an agent moves to checkout, AI has to find and understand the store's offer. ChatGPT, Gemini, Perplexity, and Google AI. →
Agentic CommerceCatalogs ready for shopping agents
Once AI finds your store, an agent still needs to understand products, variants, availability, and checkout. ACP, UCP, feeds, and structured data. →
See it on your own catalog.
In 30 minutes we’ll look at the questions your shoppers ask, where the sale is being lost, and what an assistant trained on your store would actually answer.
Book a free discovery call
Or email hello@syntropicsignal.ai