Insights

Technical writing on AI systems, voice AI, GTM engineering, and applied ML. We publish when we have something worth saying.

Voice AISearchArchitecture

Why Your Storefront Search API Breaks Voice AI Agents

Voice queries and typed keywords are different retrieval problems. Most e-commerce platforms are only built for one of them.

3 April 2026

7 min read

Voice AICXProduction

The Warm Handoff Problem: Why AI-to-Human Transfers Break in Production

Voice AI handles the routine. When a call needs a human, the transition is where most deployments break. This isn't an LLM problem — it's a systems problem.

20 February 2026

6 min read

Voice AIArchitectureProduction

Realtime Voice Models in 2026: Why ASR-LLM-TTS Pipelines Still Win for Production CX

xAI dropped Grok Voice in December. I tested all three major realtime speech-to-speech platforms against production CX requirements. The architecture is right. The platforms aren't ready.

15 January 2026

8 min read